I think the HE was covered under warranty but the labour wasn't? Also the extra was for replacement of vessel. All in I don't think the customer was going to get a better deal than £315 for a new HE, vessel and labour. Also looking at it the HE hadn't been cleaned in a good while and possibly...
Update - as the boiler was 9 years old and the HE had a 10 year warranty I advised customer to call Worcester. They are attending now and confirmed that the HE was indeed the main cause of the issue. Also said that there was a smaller issue with the Expansion Vessel but I am not 100% what...
No signs other than puddle and some drips coming down from top shelf where pipes go through and where HE is secured from below. These drips only occur when puddle formed.
Customer called me after pressuring boiler to 1.5bar. Water started coming from casing. I attended, ran boiler for about 5 minutes - no issues, re pressurised to 1.5 water started coming from under heat exchanger on shelf. Spoke to Worcester they said to prove leak on HE top up pressure...
I am looking to double check and ensure I am not missing anything obvious before updating landlord on what I think is a gas pipe blockage.
I attended a property that had a Worcester Greenstar 24i Junior. Tenant stated no hot water in bathroom taps, ok in sink for short period and flame...
Hi KOP, I am GS - so before I order a new pump it is worth taking out the existing pump and stripping down to see if there is any debris? Relatively new to this trade so still coming across lots of situations for the first time. Your advice is much appreciated.
Friend has a Vaillant Ecotec Pro 24 VUW 246/5-3 R4 boiler that was installed just over 2 years ago (now out of warranty as not installed by Advance engineer).
The pump makes a screeching noise when the hot water is running or when the pump is operating at a high rate for CH. Before I go and...
Hi Jack,
The portfolio has to have a certain number of jobs that you have undertaken with a GSR engineer e.g 3 x Installations. 3 x Gas Safety Checks, 3 x Services etc - not sure the exact numbers from memory but you can check this with the centre where you are undertaking this. Mine provided...
Some advice please - went to a boiler repair today - no hot water. When turned on Central heating - boiler fired up no problems. When demand for hot water was requested - nothing.
I know the pump, fan etc is working as the boiler fired for central heating.
Is the issue with the sensor on...
Niall, if you have any emails etc of contact with your landlord or letting agent when anything has gone wrong or required repair in this property and you can show you have been a good tenant - e.g. letting BG in to conduct the gas safe checks etc then your landlord will find it impossible to...
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