Grohe mono Red tap won't turn off

[mike pepperell]

I have a Grohe boiling water unit and tap. It has been working well for a couple of weeks. All of a sudden there was a funny noise and the tap just kept emptying the hot water out. The tap is turned off. I have had to turn water supply off just before the filter. There is a new filter installed. Any ideas if the tap is a repairable unit and where to buy new parts for it? I can not find anything on website and all help lines are closed for the holiday period. Many thanks

 

[mike pepperell]

Ok I found a video on YouTube and I have taken the tap to pieces and reset the washers. It seems ok now, but I think I will replace all the washers in the New Year just incase it happens again. Any other advice would be gratefully received.

 

[ShaunCorbs]

Ok I found a video on YouTube and I have taken the tap to pieces and reset the washers. It seems ok now, but I think I will replace all the washers in the New Year just incase it happens again. Any other advice would be gratefully received.

Depending on age it might be under warrenty have you tried phoning them up?

 

[Chalked]

Most of these boiling taps require some maintainance.

 

[mike pepperell]

The tap was unused. but bought 2nd hand on Ebay Not sure theyb would honour it, however I have emailed them

 

[mike pepperell]

The fix only lasted a day!

 

[mike pepperell]

Well I tried to order the hot water cartridge from Grohe's website, but it was not listed. I phoned their technical services and they sent me a new one free of charge immediately. Awesome service. Many thanks Grohe