flue confusion!!!

[jackie mcc]

can someone explain when a flue is not part of a central heating system?
Thanks Jackie

[mountainman]

More information is required Jackie, can you be specific as to why you are asking this question?

[SimonG]

When it's electric?

[jackie mcc]

I think i am going mad a contractor turned my boiler off last week due to the flue been worn. An engineer called out today and said that the flue is not part of my boiler so therefore i am not covered with my breakdown cover. I have asked some mates that know a little about central heating systems, they have all said that the engineer is wrong. The make of the boiler is a Ferroli 701 it is 13yrs old positioned on an outside wall in my kitchen with the flue coming out the top and through the wall, does this make the flu part of the boiler?

[SimonG]

It sounds like somebody trying to get out of not doing what they're supposed to. Better check the small print, I have seen oil boiler policies that cover nothing outside the boiler casing so would exclude flue.

[BOD]

Did they come round at ten to five on a friday night ? What company is refusing to replace it ?

[jackie mcc]

thanks,
I have checked it over and over again and it clearly says that "flues that are not part of the boiler or appliances are not covered". from what i have said do you feel that the flue is a standard flue that is fitted to the boiler

[BOD]

Sadly Jackie to replace the flue you will need a gas safe engineer but from what you've already said I'd suggest an independent person , try putting a post on here in the I need a plumber section

[tamz]

Of course a flue is part of the boiler. It can't function without it. It is not however an integral part.

Follow Simon's advice and check the small print of the policy. Even if it does cover the flue you may not be able to get a replacement any more so it may be new boiler time i'm afraid.

[JAP&H]

I think i am going mad a contractor turned my boiler off last week due to the flue been worn.

Hi Jackie, what's worn on the flue? Has the contractor left paperwork explaining his actions?

As has already been mentioned check your breakdown agreement. Some policies cover boiler only, some cover boiler including flue and some even cover controls.

Haven't heard of a flue being worn before, is this down to corrosion, weather damage, poor installation?

[jackie mcc]

EON they came today, but the service contractor came on a wed at 430pm

[mountainman]

EON they came today, but the service contractor came on a wed at 430pm

So what are eon telling you needs to be done?

[jackie mcc]

flue pipe rotten needs replacing also seal which they will replace as i am covered, but they are refusing to pay for the replacement "flue as he has said that it is not part of the boiler of appliances" i asked the engineer what that meant he said that if the flue was behind a wall or somewhere that it would be hard to reach, the flue in question is above the boiler and through the outside wall

[snowhead]

Flue not part of the boiler or appliance would be flue liner or external prefabricated stack used with an open flued appliance.

Ask EoN if they are prepared to disconnect your faulty flue so you can use the boiler without it, as according to them "It's not part of the appliance"

EON know a replacemnt flue is most likely not available and that they'd have to fit a new boiler so are trying to get you to pay for it.

[mountainman]

Flue not part of the boiler or appliance would be flue liner or external prefabricated stack used with an open flued appliance.

Ask EoN if they are prepared to disconnect your faulty flue so you can use the boiler without it, as according to them "It's not part of the appliance"

EON know a replacemnt flue is most likely not available and that they'd have to fit a new boiler so are trying to get you to pay for it.

I agree.
I suppose it all comes down to the economy syndrome.
The customer thinks that they are getting a 'good deal' boiler service and cover for £16 a month but things are rarely that good in reality.