gas card meter

[marsaday]

A tenant has just run out of gas and so has topped up. The boiler is now not working and it says "flame failure"

I am thinking there is not enough gas being pulled through. I have had her running the hot water, but still no joy. She is going to top up a bit more as she has only added £6 and has £1.80 on the meter now.

Any other things i have over looked. I dont want to call out the engineer yet because i think it is this simple problem

[BOD]

If there's gas there's gas , what boiler is it ? Maybe needs purging through the hob ?

[marsaday]

it is a main combi. there is no gas hob, only gas fire. could we purge the gas here?

why does the gas need purging ?

[dave1]

Has the boiler been reset??

[BOD]

I'd get the fire going then go back to boiler

[marsaday]

dont think she can light the fire either. I am thinking she hasnt put enough on the card token

[BOD]

What's the meter reading , if it's saying credit she has gas , if there's no gas meter is caput

[mountainman]

Unless the meter says OFF then it will need resetting.

[glenno1]

Has the anti tamper mechanism triggered on the meter,if so it will need resetting

[marsaday]

where is this anti tamper setting ? How will i know it has been set off.

[mountainman]

Look at the display and if it says OFF then the ATD has been activated and you'll have to get the supplier out to reset it.

[jefaz]

I think If she has tried to use the appliance after she has ran out of gas then the pipes will be full of air and need purged! I take it you're not gsr, just keep running and trying to re set the boiler and it will purge itself?

[mountainman]

I think If she has tried to use the appliance after she has ran out of gas then the pipes will be full of air and need purged! I take it you're not gsr, just keep running and trying to re set the boiler and it will purge itself?

Exactly where did the air come from if she ran out of gas?

[tamz]

I think If she has tried to use the appliance after she has ran out of gas then the pipes will be full of air and need purged! I take it you're not gsr, just keep running and trying to re set the boiler and it will purge itself?

And how would they fill with air?

[jefaz]

So if you had a boiler with a pre paid meter and the gas ran out as you were using the boiler the boiler would shut down as it has used all it's gas! What would be left in the pipe? It isn't a vacuum is it? So there must be something in there