Re: Dealing with customers who wont pay
As a self employed sole trader for 30 years, my father had problems 4 times. Each time, he took the customer to the small claims court and won every time. More often than not, if you have an awkward customer, just the threat of court is enough.
It is recommeded as stated above that you ensure that before carrying out any work you draw up a basic agreement. This can be a basic method statement if you wish which can cover the cost of labour and materials etc and timeframes and working practises. GET the customer to sign the agreement and you should be fine.
All of my fathers court visits were due to no paperwork being signed etc.
Hope that helps
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